FAQ

Here, you can find the most common questions our customers have asked. We also update the list frequently.

In case you can't find the answers to your questions, do not hesitate to contact us either by email info@coppertistwu.com or through the Contact Us page. We will answer every question within 24 hours or in the first opportunity!

Where is my delivery?

You can check the status of your delivery from this link: HTTPS://www.17track.net/en.

Some delivery information is updated relatively slowly and may not be updated for 3 to 7 days, which is normal. The average transportation time is 5-20 working days. If time exceeds that time, please contact us via email: info@coppertistwu.com.

Shipping

We offer free shipping to all countries worldwide.

You may choose to insure shipping at an additional cost. This option includes insurance in case your package is damaged or lost in transit. Shipping typically taking 5-20 working days. The exact shipping time depends on the destination country/region. We cannot be held responsible for lost items if an incorrect shipping address was entered during checkout.

Since we are dealing with international shipments there can be delays due to coronavirus outbreak allover the world.

Additional fees & Taxes

We are paying custom fees and taxes on each order before shipping. We haven't heard that any of our customer have to pay additional custom fees or taxes.

We are not responsible for any local customs or import duties that may be applicable.

No refunds will be issued if the recipient refuses package delivery to avoid paying customs duties or taxes.

Returns and Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be in unused condition and in the same condition that you received it. It must be in the original packaging.

Custom made work

We currently do not accept custom work orders because custom works are very time consuming. In case you want custom made order, please contact us and if we find the request interesting and challenging we may accept the order. Time for custom made works are usually around 1-2 months because the process is long and time consuming, starting with sketch, ZBrush painting, waxing, casting, quality control and finishing.

Coppertist wu VS Coppertist

Coppertist is one of the agents of Coppertist wu.

Coppertist Wu is a brand founded by craftsmen, designers and artists. It draws inspiration from different animals and enjoy the interesting process of turning every creative spark into reality with our hands. Coppertist Wu presents unique creations with great enthusiasm, and each piece is unique in every artisan's hearts. So, Coppertist Wu gains many customers.

As the development of Coppertist wu, it has a lot of agents, Coppertist is just one of them. So you will find that their website will have some of our products (these products are our previous old products), and products from other brands. In fact, we have suspended cooperation with them, so we can't guarantee after-sales service of products on their website. Please go directly to the Coppertistwu com to buy, any pre-sale, after-sales questions, we will give you a satisfactory answer as soon as you contact us. Official email info@coppertistwu.com

Where is Coppertist wu located

Our company name is COPPERTIST WU (HK) Creative Limited, we are an original design handmade brand from Hong Kong

Legality of Coppertist wu

Coppertist Wu is an original and legal independent jewelry design brand . Here is our company credit code :
COPPERTIST WU (HK) Creative LimitedCR Number: 3071026